Retail Mosaic Pty Ltd (ABN 13 650 067 397) (“Retail Mosaic”) is committed to safeguarding the personal information that we receive. Retail Mosaic will hold personal information in confidence in accordance with the Australian Privacy Principles (“APPs”) and the Privacy Act 1988 (Cth) as amended (“Privacy Act”).

1. WHAT IS PERSONAL INFORMATION?

Under the Privacy Act, personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

2. WHAT PERSONAL INFORMATION DO WE COLLECT AND WHY DO WE COLLECT IT?

Retail Mosaic may collect personal information from a client (including staff and representatives) for the purpose of providing products or services to the client. This information includes, but is not limited to:

• name,
• date of birth,
• contact details,
• gender,
• country of residence, and
• bank account information.

This information is collected to facilitate the provision of a service or product by Retail Mosaic and to comply with local and international laws, for example anti-money laundering and counter terrorism financing laws. We collect this information directly from the client (or their staff and representatives) and not from third parties. Retail Mosaic may also collect personal information from people we do business with in order to fulfil the relevant business purpose. This will usually happen when we collect the name and business contact details of a person who is an adviser, supplier or other business contact. We collect this information to facilitate the relevant business purpose. Retail Mosaic may also collect personal information from people who send us correspondence. Information collected includes name and contact details. We collect this information to deal with correspondence. We collect this information directly from the relevant individuals and not from third parties. We will not collect information of a sensitive or personal nature that is not required to provide our research product to you (for example information on health, race, religion etc).

3. WHAT IF THE INFORMATION IS INCOMPLETE OR INACCURATE?

If incomplete or inaccurate information is provided, or you choose to remain anonymous, then Retail Mosaic may not be able to provide you with the products or  services you are seeking.

4. HOW DO WE USE AND DISCLOSE PERSONAL INFORMATION?

We use client’s personal information to facilitate the provision of financial services or products by Retail Mosaic in accordance with our published Website Terms and Subscription Terms. By accessing our products or services, or providing personal information to us, clients are taken to have consented to such information being processed for the purposes referred to above and for receiving additional information about the full range of services offered by Retail Mosaic and its affiliates. Other personal information will be used to facilitate the purpose for which it is provided only.

5. DIRECT MARKETING

Retail Mosaic may use your personal information, including your contact details, to provide you with information about products and services (including those of our affiliates) which we consider may be of interest to you.

We may also provide your details to our affiliates for specific marketing purposes. At any time, you may advise us that you do not wish to receive marketing communications. You may opt out at any time if you no longer with to receive marketing information or do not wish to receive marketing information through a particular channel (such as email, telephone, sms, mail, or LinkedIn).

If you do not want us to send you your marketing communications via email you can opt out at any time by using the unsubscribe option available in the email. To opt out of other forms of communication, please contact our Privacy Officer via contact details given below.

6. OVERSEAS DISCLOSURE

Retail Mosaic may disclose the information to its affiliates and service providers who may be located in Australia or overseas. Where information is disclosed to a third party, Retail Mosaic will take reasonable steps to ensure that confidentiality arrangements are in place prior to the information being disclosed, and only the information necessary for the third party to perform their service is disclosed. Retail Mosaic may be required by local or international laws to disclose personal information to a government body, regulator, enforcement agency, court or tribunal.

7. HOW DO WE PROTECT THE CONFIDENTIALITY OF PERSONAL INFORMATION?

We will take reasonable steps to ensure that any identifiable personal information that we have collected is stored securely. The measures utilised include password protection to our systems, restricting access to our systems and education of staff.

8. OUR WEBSITE

Our website may collect non-personal information when you visit our website. Our website also uses cookies. A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer. This information does not typically identify individual users and it is unlikely to be personal information.

9. LINKS TO OTHER WEBSITES

Our website may have links to external third party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by our Privacy Policy and these websites are not subject to our privacy standards and procedures.

10. ACCESS TO PERSONAL INFORMATION, CORRECTIONS AND COMPLAINTS

You have a right to access any personal information we hold about you (although there are some exceptions to this) and to request a correction of any personal information that we hold about you that may be incorrect by contacting our Privacy Officer at the contact details given below. We may deny such a request in some circumstances, if we do this we will explain why. Please note that the personal information we hold about you will be information that you (or your representative) have provided. Retail Mosaic will respond to requests for access or correction within a reasonable time. Retail Mosaic may ask you to pay its reasonable costs of responding to your request. You may also make a complaint to Retail Mosaic concerning a breach of the Privacy Act 1988 (Cth) by writing to the address below. We will acknowledge complaints and provide a final response within 30 days of receipt of the complaint.

If you are not satisfied with the outcome of our complaints process, you have the right to make a complaint to the Office of the Australian Information Commissioner at the details provided below:

Phone: 1300 363 992

Time: 10am–4pm AEST/AEDT

Post: GPO Box 5218

Sydney NSW 2001

11. ADDITIONAL INFORMATION

Retail Mosaic may change this Privacy Policy at any time. We will make this Privacy Policy available to anyone who requests it, free of charge, either at our offices, through our website or by individual request.

For further information about privacy issues, see the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

If you have a privacy concern, complaint or query, please contact Retail Mosaic by phone: +61 404 880 155.

By mail:
The Privacy Officer
Retail Mosaic Pty Limited (ABN 13 650 067 397)
Suite 59, Level 11
88 Pitt St
Sydney NSW 2000 Australia
By email: enquiries@retailmosaic.com.au